I am happy to report that I have just checked my visa statement and found a credit for £17.00 from DHL.
I also contacted CreateSpace about the labelling issue raised by DHL and they have acknowledged and are reviewing my feedback.
Showing posts with label VAT. Show all posts
Showing posts with label VAT. Show all posts
Monday, 27 November 2017
Friday, 3 November 2017
Another learning experience Part II
Well, of course it is not straightforward...
I have paid DHL the £17.00 requested to have the parcel delivered and it was delivered the next day.
Today I thought I'd reclaim the overpayment. I started to fill in the BOR286 and noticed that at the top it says it is for Royal Mail and Parcelforce deliveries only.
So back to HMRC and their web chat. Again, it took only a few minutes to connect to an adviser and this time I was directed to Postal Form C285.
It appeared to be an online form so I started to fill it in. On page 2 of the form, I find that information HMRC needs is not on the waybill I have from DHL. So the only thing to do is contact DHL. The phone number on the waybill is 08442 09 01 02. It rings and a voice says 'The number you require has changed...' and reels off the new number and tells me I have not been charged for this call. I call the new number and and get the information I need read over the phone.
It is not until I reach the page where I am asked how much the overpayment is, that it tells me that they do not refund fees charged by the agent. I am now beginning to wonder if it worthwhile continuing as I am only going to get £6.85 back.
I called DHL again to find out if I can claim back the advance payment of £10.15 as I was not liable to pay the VAT on the parcel. The answer is no, but the operator gave me an email address to write to. I will email DHL because the payment was not due.
Back to the form. I have completed it and find it has to be printed and sent by post with supporting evidence to HMRC. A bit more expense! I expect a lot of people give up trying to get a refund at this point, because it is taking a lot of time and energy asking for such a small amount to be refunded.
This could happen to me every time I order copies from CreateSpace, so perhaps I should think about using a UK-based printer in future.
I have paid DHL the £17.00 requested to have the parcel delivered and it was delivered the next day.
Today I thought I'd reclaim the overpayment. I started to fill in the BOR286 and noticed that at the top it says it is for Royal Mail and Parcelforce deliveries only.
So back to HMRC and their web chat. Again, it took only a few minutes to connect to an adviser and this time I was directed to Postal Form C285.
It appeared to be an online form so I started to fill it in. On page 2 of the form, I find that information HMRC needs is not on the waybill I have from DHL. So the only thing to do is contact DHL. The phone number on the waybill is 08442 09 01 02. It rings and a voice says 'The number you require has changed...' and reels off the new number and tells me I have not been charged for this call. I call the new number and and get the information I need read over the phone.
It is not until I reach the page where I am asked how much the overpayment is, that it tells me that they do not refund fees charged by the agent. I am now beginning to wonder if it worthwhile continuing as I am only going to get £6.85 back.
I called DHL again to find out if I can claim back the advance payment of £10.15 as I was not liable to pay the VAT on the parcel. The answer is no, but the operator gave me an email address to write to. I will email DHL because the payment was not due.
Back to the form. I have completed it and find it has to be printed and sent by post with supporting evidence to HMRC. A bit more expense! I expect a lot of people give up trying to get a refund at this point, because it is taking a lot of time and energy asking for such a small amount to be refunded.
This could happen to me every time I order copies from CreateSpace, so perhaps I should think about using a UK-based printer in future.
Tuesday, 31 October 2017
Another learning experience!
The DHL courier has just tried to deliver a parcel containing copies of my book printed by CreateSpace in the US. Somehow this parcel has attracted VAT which DHL have kindly paid on my behalf and then added a fee for doing so. I am now required to pay £17.00 before DHL will give me the parcel.
The courier told me that people usually pay this and then claim it back from Amazon...
Not quite correct. I did some research and contacted HMRC on their web chat facility. It took me only 5 minutes to connect with an adviser who quickly dealt with my query.
Books are regarded as printed matter and are zero-rated. A full definition is found on the HMRC website.
I need to pay the £17.00 to DHL to get the parcel, and then claim that amount back from HMRC.
There is a form - BOR286 - Customs Duty and/or import VAT relating to imports by post - to complete and return to HMRC and that is Downloadable from their website.
It all sounds very straightforward...
The courier told me that people usually pay this and then claim it back from Amazon...
Not quite correct. I did some research and contacted HMRC on their web chat facility. It took me only 5 minutes to connect with an adviser who quickly dealt with my query.
I need to pay the £17.00 to DHL to get the parcel, and then claim that amount back from HMRC.
There is a form - BOR286 - Customs Duty and/or import VAT relating to imports by post - to complete and return to HMRC and that is Downloadable from their website.
It all sounds very straightforward...
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